FAQ

What materials do you use?

I use genuine gemstones, freshwater and saltwater pearls, and Swarovski crystals in select foot chains for their brilliant sparkle. My jewelry is handcrafted using sterling silver or 14K gold-filled metal.

Is your jewelry handmade?

Yes. I personally handcraft every piece and have been making jewelry for over 20 years. When you order from me, you’re working directly with an independent designer—not a mass-production company.

How do I find the right size?

Hand Chains
Measure your wrist directly above the wrist bone and provide your shoe size—yes, your shoe size! Please provide the actual wrist measurement without adding extra length.

Foot Chains
Measure your ankle directly above the ankle bone and provide your shoe size. Please provide the actual ankle measurement without adding extra length.

Anklets
Measure the smallest part of your ankle, then add approximately 1 inch for a closer fit or 1–2 inches for a looser, more draped fit. Most anklets also include at least a 1-inch extension.

Belly Chains
Measure around the area where you want the chain to sit and compare that measurement with the length in the listing. If you need a smaller or larger size, please email me. hello@moniquecassis.com

Bracelets
Measure your wrist directly above the wrist bone. Add approximately½ inch for a closer fit or ¾–1 inch for a looser fit.

Necklaces
Measure where you want the necklace to fall and compare that measurement with the length in the listing. Most necklaces include an extension for added flexibility.

Can an anklet be shortened or lengthened?

Most anklets can be shortened or lengthened. Please email me first to confirm that I have the necessary gemstones or pearls available.

Do you accept custom orders?

Yes. I accept custom orders and do not charge a separate design fee. A 25–50% deposit is required, depending on the design, with the remaining balance due before shipping. Please email me to discuss your ideas, pricing, and timeline. I always aim to complete and ship custom pieces as quickly as possible. Custom orders are not returnable.

How should I care for my jewelry?

With proper care, sterling silver can last a lifetime, while 14K gold-filled jewelry can remain beautiful for many years—and often decades.

Gently clean your jewelry with mild, non-toxic soap and water. Avoid soaking pearls or gemstones. Pat dry with a soft cloth, allow the piece to air-dry completely, and store it in an airtight container.

A jewelry polishing cloth may be used on the metal, but avoid rubbing gemstones or pearls. Handle delicate chains gently and never pull on them. I do not recommend chemical jewelry cleaners. Keep your jewelry away from chlorine, perfumes, lotions, and hairspray.

Will sterling silver tarnish?

Sterling silver may naturally develop some tarnish over time, but this does not mean your jewelry is damaged. Tarnish is easily removed with gentle cleaning and a jewelry polishing cloth. Wearing your silver regularly and storing it in an airtight container can help keep it bright and slow tarnish buildup.

What does 14K gold-filled mean?

14K gold-filled jewelry has a substantial layer of genuine 14K gold permanently bonded to a base metal. It contains significantly more gold than gold-plated jewelry, making it more durable and resistant to fading and wear. With proper care, it can remain beautiful for many years—and often decades.

How quickly will my order ship?

I ship Monday through Friday, typically within 24 hours of purchase. Orders requiring adjustments may take up to 48 hours but generally I can get out quicker. Custom orders may require additional time, which we’ll discuss when planning your piece.

Do you accept returns or exchanges?

Yes. Returns and exchanges are accepted within 14 days of delivery, provided the jewelry is unworn and in its original condition. Original shipping charges are nonrefundable. Custom orders are not returnable.

What if my jewelry needs an adjustment or repair?

I’m happy to provide complimentary basic repairs or adjustments within 30 days of delivery, provided the jewelry has not been damaged through improper wear or excessive pulling. A $6 return-shipping fee applies.

After 30 days, basic repairs or adjustments are $8, plus $6 for return shipping. Added length, additional dangles, replacement materials, or major repairs may cost more. I’ll discuss all options and costs with you before beginning any work.

Please email a photo of your jewelry that needs to be repaired to hello@moniquecassis.com so I can determine the best next step. I always aim to complete repairs as quickly as possible.

How should hand chains and foot chains be worn?

Hand chains and foot chains should fit comfortably with a little natural movement—not pulled tight. Because they are delicate jewelry, remove them before sleeping, exercising, or participating in any activity where the chain could catch or be pulled.